I wish I could give them zero stars. What a horribly incompetent and poorly managed company.
I chose Mayflower for their supposedly good reputation which turns out to be a joke. Used them for a move from Bellefonte to Arkansas. Day of the move our move coordinator was a no show. The truck showed up several hours early and at the wrong location. It took them NINE HOURS to load all our things... we are just two people with a small amount of things. The driver of the truck told us that they would not make it to Arkansas before Wednesday of next week "at the earliest" and that we would get a call two days in advance to notify us of our drop off time. We thought great- we had some things to sort out before we leave so we'll stay in PA for a couple days before making the long drive ourselves. Monday morning at 7am I get a call- the driver will be ready to drop our stuff off in an hour. So much for two days notice. They finally agreed to put our stuff in storage for two days until we get down there. Once we finally get our stuff MULTIPLE items are missing- from family heirlooms to furniture to clothing. We get passed around between different claims people who are completely unhelpful and unapologetic. Three weeks later they tell us they found three boxes of our things on the original truck. When they arrive one of the boxes is something they were specifically told not to load. We're still missing many valuable belongings but all the claims people dodge our calls and don't respond to emails. We received one form letter that basically says the burden is on us to prove that they actually lost our things... even though they know they left things on the truck. Hoping if I blast them on social media enough they might get shamed into finally returning calls and properly handling our case.
All USA
I wish I could give them zero stars. What a horribly incompetent and poorly managed company. I chose Mayflower for their supposedly good reputation which turns out to be a joke. Used them for a move from Bellefonte to Arkansas. Day of the move our move coordinator was a no show. The truck showed up several hours early and at the wrong location. It took them NINE HOURS to load all our things... we are just two people with a small amount of things. The driver of the truck told us that they would not make it to Arkansas before Wednesday of next week "at the earliest" and that we would get a call two days in advance to notify us of our drop off time. We thought great- we had some things to sort out before we leave so we'll stay in PA for a couple days before making the long drive ourselves. Monday morning at 7am I get a call- the driver will be ready to drop our stuff off in an hour. So much for two days notice. They finally agreed to put our stuff in storage for two days until we get down there. Once we finally get our stuff MULTIPLE items are missing- from family heirlooms to furniture to clothing. We get passed around between different claims people who are completely unhelpful and unapologetic. Three weeks later they tell us they found three boxes of our things on the original truck. When they arrive one of the boxes is something they were specifically told not to load. We're still missing many valuable belongings but all the claims people dodge our calls and don't respond to emails. We received one form letter that basically says the burden is on us to prove that they actually lost our things... even though they know they left things on the truck. Hoping if I blast them on social media enough they might get shamed into finally returning calls and properly handling our case.