*Update based on store response* The quoted price on the tag was $1499 with an additional Black Friday promotion of $200 off. Regardless of your backroom retail financial tactics, as far as what the customer sees you were offering this at $1299. I asked for a reasonable price that was in the range of the price on the tag and the holiday sale, and was dismissed out-of-hand. The salesman told me that the price after the holiday was returning to $1499, so your other math doesn't add up. I didn't ask for an additional $500 off, I asked for $100 off the price you were already going down to. I find it surprising that a store would try to hash something like this out on a public forum. Your response shows that you would rather doubled-down instead of trying to recoup a potential customer.
*Original Post*
Unsatisfactory experience with this store. Found a little 3-piece Lazy Boy gem in the back of the store...sold "as is," so in other words its discontinued (and I couldn't find it on the Lazy Boy website). The salesman refused to negotiate the price down a measly $100....or $33.33 per piece. Instead he stood firm on the price, so I walked. What a shame! You threw away an exceptionally happy customer over $100.00!?!
Before deciding to try this store I read the other reviews, and I can see where some other customers had an unreasonable expectations. I fail to see where a small price negotiation is unreasonable. It may be store policy, and if so then fine, but you still lost a sale.
Overall, they did have a good selection, but prices weren't that great. The restroom was heinously gross however...it looked like no one had cleaned it in days. *The store responded that they were busy due to a holiday, but that is no excuse for a disgusting facility...I was there right after they opened on Saturday after Thanksgiving. There was plenty of time to clean.*
There are a lot of furniture stores in the area, and I recommend you give them a look before coming here.
*Update based on store response* The quoted price on the tag was $1499 with an additional Black Friday promotion of $200 off. Regardless of your backroom retail financial tactics, as far as what the customer sees you were offering this at $1299. I asked for a reasonable price that was in the range of the price on the tag and the holiday sale, and was dismissed out-of-hand. The salesman told me that the price after the holiday was returning to $1499, so your other math doesn't add up. I didn't ask for an additional $500 off, I asked for $100 off the price you were already going down to. I find it surprising that a store would try to hash something like this out on a public forum. Your response shows that you would rather doubled-down instead of trying to recoup a potential customer. *Original Post* Unsatisfactory experience with this store. Found a little 3-piece Lazy Boy gem in the back of the store...sold "as is," so in other words its discontinued (and I couldn't find it on the Lazy Boy website). The salesman refused to negotiate the price down a measly $100....or $33.33 per piece. Instead he stood firm on the price, so I walked. What a shame! You threw away an exceptionally happy customer over $100.00!?! Before deciding to try this store I read the other reviews, and I can see where some other customers had an unreasonable expectations. I fail to see where a small price negotiation is unreasonable. It may be store policy, and if so then fine, but you still lost a sale. Overall, they did have a good selection, but prices weren't that great. The restroom was heinously gross however...it looked like no one had cleaned it in days. *The store responded that they were busy due to a holiday, but that is no excuse for a disgusting facility...I was there right after they opened on Saturday after Thanksgiving. There was plenty of time to clean.* There are a lot of furniture stores in the area, and I recommend you give them a look before coming here.