Staff was less than informed, about phones, technology, and even the price they offer. The associate referred to a micro SD card as a sim card, they are not the same by any means.. I was told $150 before tax for the phone I selected. When it was rung up it came to $179 pre tax, errors are made and I get that, but I was very low on funds so I had none to spare. When he finalized the transaction it came to over $200 with tax. I knew the tax didn't account for that, but assumed there must have been some odd charge. He printed, folded, and put the receipt into the bag, and I was on my way. When I got home I found a new sim card in my bag, I told the representative that i did NOT need a sim card as I had my old one and they were the same form factor. I am currently using the same old sim card. I looked to the receipt and found the $9.99 charge for the sim card I will never use, and was never told about. I have worked in cellphone sales and for them this is an "Attach," which makes their numbers look better, like selling a phone case with a phone. Attaching any item to a sale without informing the customer is just wrong, and I will not be shopping there again. I have also been spreading the negative word for this place as that is not acceptable. Check your receipt before you leave as they are scammers.
Fantastic customer service and of course you cant go wrong with T-Mobiles 4G LTE network. Gotta love that Sync up drive they offer now