Saxbys UPenn

I ordered 2 bacon egg & cheese sandwiches & an iced latte. Latte came out quickly and was really good, but then I stood there (literally stood by the counter) for about 25 minutes waiting for my sandwiches. THERE WERE NO OTHER CUSTOMERS FOR 15-20 MINUTES AFTER I PLACED MY ORDER. Then, FINALLY, after taking several other orders, the guy who took my order asks me "are you still waiting for something?" I Couldn't believe it. I was the ONLY customer for an extended period of time, and they hadn't even STARTED making my food. Had forgotten that I had ordered anything else, even. I reminded them of my order, and 2 employees then ran in the back. My food came out 5 minutes later... Mediocre sandwiches each made with 2 gross fake egg patties and soggy bacon that was almost entirely fat. Pretty sure it was all microwaved (bagel was toasted). The only reason I'm giving 2 stars is because their iced latte was really good, and one employee gifted me a "free drink" card to apologize for the wait (which I proceeded to use right then and there). I really appreciate her for doing that. Unfortunately, it didn't make up for the otherwise poor customer service and the microwaved egg product & fatty bacon. Quite a disappointing experience, especially compared to the U city Saxbys I knew as an undergrad, before it changed hands and got remodeled. It may not have been nearly as beautiful as the new one is, but at least they made your food in a reasonable amount of time, cooked it right there in front of you... And used real eggs.