Omega Home Improvements Inc

Gentleman came to the house to discuss new windows. He was very nice and seemed knowledgeable. We decided to see if we would qualify for the financing. We qualified. The next step was to send them a deposit check, which of course we did. We were to hear from them in 5 to 6 weeks. The check cleared and we did not hear from them. We did not want to be a pest so we waited a little longer before we called. We finally decided to call to see where we were in the process. After three calls and no one returning my calls the gentleman on the phone said we could send the check and then they would schedule us. I told him the check cleared weeks ago and he was very surprised. Apparently, our information was put in the wrong folder. We scheduled for the windows to be installed much later than we expected. It was much colder now. We were assured the windows could be installed in one, maybe two days. The day came to install the windows and we received no confirmation call. A gentleman pulled up in a large truck and started to unload the windows in our driveway. He was not the installer. When we questioned him about the installers, he said he assumed they were coming today. Long story short, the installers did show. They looked at the house and stated the installation would take two to three days. Needless to say, again disappointed. The installers explained they are spread very thin and Omega expects them to move faster than they should. They did a wonderful job installing the windows and we are pleased with them. We have not received any word from Omega since the installation. We did receive a post card weeks before the installation inviting us to write a review. Funny, that's what prompted us to call Omega to schedule installation. Overall, we are pleased with the windows. The middle people have a lot to be desired.