I had some pretty extensive damage to a new 2016 Tacoma. These guys did a really good job of putting it back together. The problem with this company that I faced is that they are really poor on the customer service and of things. For example, it was almost impossible to get any information from them or a call back when I had questions. There are many delays in the repair work, often attributed to the insurance company, but I had to leave message after message to get that information. I've now had my truck for almost 6 months after the repairs and finally hit 8500 miles. I've had to pay over $600 for rental fees because Malvern refused to return the calls of my rental agency. The charges ultimately fell to me. Even if this was an issue that the insurance company should have handled, they tell me that Malvern refuses their calls as well. Even though these guys do good repair work, I would never recommend them to anyone just for the solely because of the grief factor. I'll give them 2 stars because of the quality of the work.
All USA
I had some pretty extensive damage to a new 2016 Tacoma. These guys did a really good job of putting it back together. The problem with this company that I faced is that they are really poor on the customer service and of things. For example, it was almost impossible to get any information from them or a call back when I had questions. There are many delays in the repair work, often attributed to the insurance company, but I had to leave message after message to get that information. I've now had my truck for almost 6 months after the repairs and finally hit 8500 miles. I've had to pay over $600 for rental fees because Malvern refused to return the calls of my rental agency. The charges ultimately fell to me. Even if this was an issue that the insurance company should have handled, they tell me that Malvern refuses their calls as well. Even though these guys do good repair work, I would never recommend them to anyone just for the solely because of the grief factor. I'll give them 2 stars because of the quality of the work.