FYE

I used to work in this mall for 7 months. I understand customer service because I did it and I also like to feel welcome at a store. This was not the case at this FYE location. My fiance and I both have been having financial struggles lately and decided to sell a few things. We saw that FYE takes movies/cds/games and gives you cash or store credit. We had a lot of movies so we thought it would help us out greatly and give us a little more room in our room. We came into the store and immediately felt like no one wanted to help us. Yes what we had was a big undertaking but it shouldn't matter. That's what FYE offers, and they should damn well be happy enough to do it. But now they lost two customers. I guess the guy who took care of us was a manager of some sort. But he was utterly rude and we were pleasant as can be no matter how rude he got. He continued to grunt and groan and be snappy with us asking if that was all the movies. The website said they take games back, even original xbox and he said they don't. We ended up leaving with more than we thought we would get, and left with still quite a bit. None the less the experience was awful and I'm never returning again. This mall is going down and I won't be sad to see it go when it does. On to better things.