Carolyn's Pretty Pups

My dog has been going here over a year and today her ear was cut. Ok no big deal things happen cuts heal. They didn't say anything when we picked her up. When I called to voice my disappointment I was told it didn't bleed and that my dog squirms to much..and they only say something when it bleeds. The owner kept repeating this and insisting it wasn't cut and at no point in time tried to handle the situation in any sort of professional way. The owner said “whatever go somewhere else” and hung up on me. I went to the shop to show them the ear that was cut and they insisted it wasn't. The owner had her two employees look at it and spoke for them saying "there's no cut there right” of course they say nothing I don't blame them. They do a fine job cutting your dogs hair. The owner however handles herself very unprofessionaly when a client has an issue with something they did. I'm a reasonable person who really only wanted an apology and acknowledgement that they should have and would notify me if something like that happened again. Go at your own risk and dont ignore reviews from others who experienced the same treatment. Update....my dog needed 2 stitches. I guess the vet must also be wrong. Btw check out yelp where there are others who have had similar experiences with this owner when their dogs were nicked or cut. Nothing was said when she was picked up because my wife had an infant in her arms. When she got home and we saw dried blood that’s when we noticed she was cut. Accidents happen but wow when an business owner handles a situation in this way and then lies and argues with a client online its a shame.