We have been clients for almost 40 years and have been quite satisfied with our experiences for all of that time- we have had a number of dogs and cats as patients at Animal Medical Hospital. Until yesterday that is.
Our 15 year old dog collapsed in our living room at approximately 5:00 pm. We immediately called as an emergency and were told that we could bring him in at 7:10 pm. We asked the person on the phone if they were sure that we could be seen- if not we would take him to the Emergency Vet. We were given assurances that the vet would be able to see and treat him.
At 6:45 we received a call from AMH saying that they would not be able to see Buddy since they were running late. We ended up taking him to CP Vets and he was treated immediately but we lost almost 2 hours in getting his treatment. Fortunately he was not as bad off as we feared but a 2 hour delay in a critical case could have been disastrous.
My wife and I were very angry and disappointed in AMH's handling of this case.
All USA
We have been clients for almost 40 years and have been quite satisfied with our experiences for all of that time- we have had a number of dogs and cats as patients at Animal Medical Hospital. Until yesterday that is. Our 15 year old dog collapsed in our living room at approximately 5:00 pm. We immediately called as an emergency and were told that we could bring him in at 7:10 pm. We asked the person on the phone if they were sure that we could be seen- if not we would take him to the Emergency Vet. We were given assurances that the vet would be able to see and treat him. At 6:45 we received a call from AMH saying that they would not be able to see Buddy since they were running late. We ended up taking him to CP Vets and he was treated immediately but we lost almost 2 hours in getting his treatment. Fortunately he was not as bad off as we feared but a 2 hour delay in a critical case could have been disastrous. My wife and I were very angry and disappointed in AMH's handling of this case.